The concept of Total Quality is applicable to academics. Many educators believe that the concept of Total Quality provides guiding principles for needed educational reform. This article identifies how the "Pillars" of Total Quality apply to education.
A young, rapidly expanding company in the financial services sector with no previous experience with Total Quality takes its first steps toward Total Quality. And it immediately learns the value of a formal program to improve Quality.
Total Quality is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
This module describes how to make rapid but lasting change.
This module describes the Total Quality Process, lists six steps of the Total Quality Process, explains how some Total Quality Tools are used and discusses the importance of using media to promote Total Quality Initiatives.
Why most improvement programs end in failure and what you can do to build a sustainable process improvement program.
This case study was done during the implementation of Total Quality Services with several hundred computers and computer users in multiple locations. The results have widespread applicability.
Successful combination of Total Quality Tools (including Voice of the Customer Concept Engineering, Solution Planning Matrix Management, and so on) and application to specific steps within the business plan development. From The Center for Total Quality Journal.
Eight elements are key in ensuring the success of Total Quality in an organization.
Provides a collection of research reports, essays, and case studies analyzing Total Quality and its application. Custom papers also available.
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